Customer Service Representative Sales
Company Name : MarketTools Research Pvt Ltd
Company Profile : Company Profile: MarketTools Inc. has been the leading technology-enabled online marketing research provider since its beginning in 1997. We are the fastest growing online market research company in the US. Specializing in primary marketing research - concept testing, product testing, sorts, advertising research, trackers and more - we have an extensive product offering ranging from full-service research studies and analysis to self-directed web-based surveys and reporting. Our solutions empower our clients with faster, richer access to valuable market knowledge. 400 of the Fortune 500 companies are our clients. For more information please refer www.markettools.com The current job opening is for Markettools Research Pvt Ltd, Hyderabad, which is a wholly owned subsidiary of MarketTools Inc.
Job Description : We are currently seeking an energetic Customer Service Representative for the highly popular online survey platform Zoomerang. With over 100 million surveys sent and counting, Zoomerang is the market leader and has been adopted worldwide. The number of subscribers using Zoomerang surveys has doubled every year since 1999, and Zoomerang has been featured in Fortune, on NBC News, and on the NBC Today Show. Zoomerang (www.zoomerang.com) offers an easy way for businesses to get fast answers to important questions. Zoomerang is part of the MarketTools family, a leading provider of technology and advisory services for conducting web-based market research. Responsibilities Customer Service Representatives in the Zoomerang Support group have the following responsibilities: Develop detailed knowledge of our family of products. Respond to a wide range of in-bound customer questions: sign up issues, software usage and technical troubleshooting Provide initial triage for inquiries, assessing underlying issues and determining correct response Escalate customer questions to appropriate groups Track client reported bugs and issues Sell additional products/services in to the account base Participate in proactive customer support and marketing projects Evaluate customer inquiries and submit suggestions for product enhancements Contribute to online product documentation Achieve high Customer Satisfaction scores from regular Customer Satisfaction surveys Manage satisfaction ratings and volume for designated categories of inquiries Participate in pre-release Customer Acceptance testing
Requirements : Skills/Requirements Strong commitment to making customers happy! Flexible schedule, including weekends, graveyard shifts, and holidays Minimum 2 years of customer service experience helping external customers troubleshoot software issues. Minimum 2 years experience supporting US customers over the phone. Flawless English skills- written, spoken and listening comprehension Excellent interpersonal and client interaction skills with strong attention to detail and accuracy. Must possess calm/professional telephone presence. Ability to multi-task, comfortable working in a fast paced environment and committed to meeting deadlines Good problem solving skills. Knowledge of Microsoft Office Suite Web and e-commerce knowledge B.com or BA/BS desired Great attitude, energy and enthusiasm are critical
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Qualifications : UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Experiance : 1 To 5
Location : Hyderabad / Secunderabad
Contact Information
Contact Person : Saresh Abbu
Email : saresh.abbu@markettools.com
Website : http://www.markettools.com
Address : Saresh Abbu MarketTools Research Pvt Ltd Cyber Pearl, First Floor Hitec City Hyderabad - A.P ,INDIA 500081
Phone : 91-40-66653286
Source:- www.ewalkins.com
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