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Immediate Job Opening for Technical Support Guys

Immediate Job Opening for Technical Support Guys
Magna Infotech

Experience : 0 - 2 Years
Location : Mumbai, Pune, Ahmednagar, Mumbai Suburbs, Nagpur, Solapur
Education : UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization

Job Description :
Skills : Voice Support

'Excellent verbal & written communication skills ( Preff: North American Accent)
'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity
'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4.
'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK)
'Should be actively informing and involving L2 in case S1 / escalated case
'Knowledge of APSS methodology.
'Work in shifts in 24x7 support environment

Exp: Over all : 6 months to 1 year
Relevant Exp : 6 months to 1 year

Desired Candidate Profile:
Skills : Technical Support Voice Based only

'Excellent verbal & written communication skills ( Preff: North American Accent)
'Able to create case, from phone site ID, customer contact name, phone number etc, problem description, severity
'Understand case severity and be able to push back un justified S1 & S2 severity to make it S3 / S4.
'Dispatch case to right queue based on the product, competence & internal site assignment (DVCI/Israel/SJ/UK)
'Should be actively informing and involving L2 in case S1 / escalated case
'Knowledge of APSS methodology.
'Work in shifts in 24x7 support environment

Exp Over all : 6 months to 1 year
Relevant Exp : 6 months to 1 year

Company Profile:
About Magna Infotech ----

Magna InfoTech is a premier provider of IT services to clients worldwide. An associate company of asset based $1 billion Nagarjuna group of companies.
Magna Infotech is an ISO 9001:2000 certified company that offers unique solution to build, integrate and manage IT systems across a broad spectrum of industry by using a combination of on-site, off-shore methodology.
It has offices in Europe (UK, France), USA (Danbury, CT) and India (Hyderabad, Bangalore, Pune, Delhi and Kolkata) including its own state of the art development center in Hyderabad.
For client testimonials please visit www.magna.in

Looking forward for your prompt response.

Contact Details:
Company Name: Magna Infotech
Website: http://www.magna.in
Executive Name: Hema

Email Address: khema@magna.in
Telephone: 09392441820
Fax: 040-3068-7169
Reference ID: Voice Based Technical Support

For Apply This Job Submit Your Resume

Source :- www.ewalkins.com
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