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Cambridge Solutions Ltd Recruits IT Support Analyst (Voice & Email Based)

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Cambridge Solutions Ltd Recruits IT Support Analyst (Voice & Email Based)

Cambridge Solutions is a global IT Consulting and Business Process Outsourcing company that has served more than 2,000 insurance, financial services, healthcare, government and manufacturing firms worldwide. IT services include business consulting, application implementation, software engineering, maintenance and support services; Business Process Outsourcing services include insurance claims management and risk management, business process outsourcing of customer relationship management, accounting and other business infrastructure functions.

Cambridge Solutions awarded International Head Quarters (IHQ) status by the Singapore Economic Development Board, has over 4500 employees across key global markets, including the U.S., UK, India, Germany, France, Singapore, Japan, Malaysia and Australia.

Designation : IT Support Analyst (Voice & Email Based)

Job Description :

Service Desk Agent - This person is expected to answer end user calls and / or work on end user emails.
Answers calls and / or process emails.
- Analyze the request.
- Provide first level support on Desktops, Peripherals, Servers and Office automation products.
- ID administration on all authorized internal applications and systems. (Training would be provided.)
- Troubleshooting Applications and Systems as per the script in our knowledge base.
- Log all the calls / tickets on our internal ticketing system as per procedures and processes.
- Assign tickets to respective workgroups as per script where applicable.
- Escalate as per process.

Desired Profile :

Handle additional helpdesk responsibilities as required.
- Flexibility to work non-traditional hours/shifts
- Adherence to shift timings.
- Works in coordination with the shift lead and managers.
- Does not take unscheduled and unapproved leaves.
- Quality and time conscious.
- Respects and follows company’s values and business guide lines
- Excellent English Verbal and Written Communication.
- Certifications Required:
- MCSA / MCSE
- Optional: Cisco / Novell / Lotus Notes etc

Experience : 1 - 3 Years
Education : UG - Any Graduate - Any Specialization, Graduation Not Required, PG - Any PG Course - Any Specialization, Post Graduation Not Required
Location : Bengaluru/Bangalore

Contact : Aravind Krishnamurthy
Cambridge Solutions Ltd
Email : Aravind.Krishnamurthy@cambridge-asia.com
Website : http://www.cambridgeworldwide.com

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