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Dell Recruits Freshers

Dell Recruits Freshers

Experience : 0 - 1 Years
Location : Bengaluru/Bangalore
Education : UG - Any Graduate - Any Specialization, PG - Post Graduation Not Required

Job Description :
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.

Desired Candidate Profile :
Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
1.Basics of Computers including Operating Systems, hardware and internet .
2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage
Exposure to technical support trouble shooting in international call centers will be an added advantage.

Company Profile :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Contact Details
Company Name: Dell International Services
Website: http://www.dell.com
Executive Name: Chandrakala

Address: Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore - Karnataka ,INDIA 560036

Email Address: chandrakala_shashidh@dell.com
Telephone: 9886043351
Reference ID: Best In the Industry

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