Skip to main content

Cambridge Solutions Ltd Recruits Technical Support Analyst (Voice & Email Based)

HTML clipboard

Cambridge Solutions Ltd Recruits Technical Support Analyst (Voice & Email Based)

Cambridge Solutions is a global IT Consulting and Business Process Outsourcing company that has served more than 2,000 insurance, financial services, healthcare, government and manufacturing firms worldwide. IT services include business consulting, application implementation, software engineering, maintenance and support services; Business Process Outsourcing services include insurance claims management and risk management, business process outsourcing of customer relationship management, accounting and other business infrastructure functions.

Cambridge Solutions awarded International Head Quarters (IHQ) status by the Singapore Economic Development Board, has over 4500 employees across key global markets, including the U.S., UK, India, Germany, France, Singapore, Japan, Malaysia and Australia.

Designation : Technical Support Analyst (Voice & Email Based)

Job Description :

Technical Support Analyst - This person is expected to answer end user calls and / or work on end user emails.
Answers calls and / or process emails.
- Analyze the request.
- Provide first level support on Desktops, Peripherals, Servers and Office automation products.
- ID administration on all authorized internal applications and systems. (Training would be provided.)
- Troubleshooting Applications and Systems as per the script in our knowledge base.
- Log all the calls / tickets on our internal ticketing system as per procedures and processes.
- Assign tickets to respective workgroups as per script where applicable.
- Escalate as per process.

Desired Profile :

Handle additional helpdesk responsibilities as required.
- Flexibility to work non-traditional hours/shifts
- Adherence to shift timings.
- Works in coordination with the shift lead and managers.
- Does not take unscheduled and unapproved leaves.
- Quality and time conscious.
- Respects and follows company’s values and business guide lines
- Excellent English Verbal and Written Communication.
- Certifications Required:
- MCSA / MCSE
- Optional: Cisco / Novell / Lotus Notes etc

Experience : 1 - 3 Years
Education : UG - Any Graduate - Any Specialization,Graduation Not Required, PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location : Bengaluru/Bangalore

Contact : Aravind Krishnamurthy
Cambridge Solutions Ltd
Email : Aravind.Krishnamurthy@cambridge-asia.com
Website : http://www.cambridgeworldwide.com

Apply Here

Subscribe to Hot IT Jobs Openings In India by Email

Get Best Walk-in Jobs Info Mobile SMS Alerts Click Here

Labels:

Comments

Post a Comment

Popular posts from this blog

(SSC) TAX ASSISTANT EXAMINATION-2007

STAFF SELECTION COMMISSION (SSC) TAX ASSISTANT EXAMINATION-2007 Staff Selection Commission (SSC) will hold on 18/11/2007 an open competitive examination for recruitment to the posts of Tax Assistant Non - Gazetted Group C Ministerial Post in the various Commissionerates of Central Board of Direct Taxes (CBDT) and Central Board of Excise and Customs (CBEC) in the payscale of Rs.4000-6000 all over country. No. of Vacancies : 1474 posts. Categorywise firm number of vacancies/reservations among SC/ST/OBC/PH/ExServiceman in CBEC and CBDT will be determined in due course. Age : 20 to 27 years as on 17/08/2007. Relaxation for certain categories as per prevailing rules. Educational Qualification : Bachelor's Degree in any discipline (ii) Should possess a Data entry speed of 8000 key Depression per hour on computer. Written Exam : The Examination will consist of two stages/parts viz. Part-I : Written Examination carrying 300 marks, and Part-II : skill Test (Interview) carrying maximum o
Post a Comment
Read more

LeewayHertz Technologies Pvt. Ltd. Recruits Mac Developers C/C++/Objective C/Java

HTML clipboard LeewayHertz Technologies Pvt. Ltd. Recruits Mac Developers C/C++/Objective C/Java Experience : 1 - 4 Years Location : Delhi/NCR Education : UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization Job Description : # Work with the Project Manager, Architects and other Developers to help design and build products that leverage the iPhone mobile apps and wireless networking technologies. # Take ownership of mobile applications for iPhone platforms. # Become an expert in iPhone technologies using Cocoa Touch. # Maintaining company’s tradition of high quality products and customer satisfaction is extremely important. # Work with QA to provide high-quality finished results. Desired Candidate Profile : 1. 1+ years developing C/C++/Objective C/Java applications for Mac platforms. 2. Outstanding C/C++ coding skills. 3. Excellent problem solving and debugging skills. 4. Ability to quickly learn new technologies. 5. Experience w
Post a Comment
Read more

Emerson Design Engineering Center Recruits Software Programmer

HTML clipboard Subscribe to Hot IT Jobs Openings In India by Email Emerson Design Engineering Center Recruits Software Programmer At Emerson we strongly believe that life lies in future.....in further pursuit of design excellence and effectiveness and as a tribute to Indian Engineering, Emerson Design Engineering Center, (EDEC) was set up in Pune in May 2003. A first-of-its kind, multi divisional global R&D Center for Emerson anywhere in the world catering to the entire product development cycle, right from concept, design, and optimization to physical prototype, testing and product manufacturing our Design Center is laying down the blue prints for the future. Emerson brings together Technology and Engineering to provide innovative solutions for its customers in a wide range of Industrial, Commercial, and Consumer Markets and Emerson's strategy for growth focuses on core initiatives like: Technology, Leadership and Expanding Markets. Emerson
Post a Comment
Read more