IBM India Pvt Limited Hiring E2E Analysts - ITD - GD
IBM has been present in India since 1992 and has established itself as one of the leaders in the Indian Information Technology (IT) Industry. IBM India has seen double-digit growth over the last five years, spurred by the stabilization of the Indian economic environment and also by IBM's own efforts to grow and transform its business in the country. IBM India has over 38,500 employees as of January 1, 2006 and is India's largest MNC employer.
Global Services Delivery center (GSDC)
IBM Global Services India's Global Service Delivery Center (GSDC) is a big leap forward in the execution of IBM's stated strategy: to offer On-Demand Services competitively to our clients on a global basis. On-Demand Services require a strong understanding of the clients' business priorities dynamically and hence, the need to provide IT Infrastructure Management Services which help the clients meet their business priorities. The GSDC in India is geared to provide these IT Infrastructure Management Services, leveraging the proven processes and tools that IBM uses world over and combining it with the resource and quality advantage that India has to offer to deliver high quality and cost effective IT solutions
Interested candidates are requested to apply immediately.
Steps to apply online :
1) Copy paste the following link to your browser: https://forms.bpfj.intronet.com/ibm/Forms/ap/expro/VacancySearch.jsp
2) Use vacancy code 68747, Click on the ?search? button.
3) select the ?add to basket? check box and click on the ?View Vacancy Basket>? button.
4) Click on the ?Apply to Above Vacancy? button.
5) Fill up all necessary information and submit your application.
Designation : E2E Analysts - ITD - GD
Experience : 0 - 2 Years
Education : UG - Any Graduate, PG - Post Graduation Not Required
Location : Bengaluru/Bangalore
Job Description : This role is with the responsibility of handling a ticket which comes to the Service desk and following up with the ticket with the resolver groups. Also ensure to have the issue resolved within the given SLA Time.
This role supervises, coordinates and maintains on a daily basis, the levels of service agreed with and expected by the customer (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. Candidate should have a relevant experience with the terms of Service desk. Process knowledge will be an added advantage. Excellent Email Etiquette is required.
Desired Profile :
Minimum 13 years of education required
Total 0 to 2 years of experience required
Required Skills - Technical and Non Technical
Technical knowledge
Service desk Experience
Microsoft Office
Required
Bachelor's Degree
English: Fluent.
Contact : IBM India Pvt Limited
Website : http://forms.bpfj.intronet.com/ibm/Forms/ap/expro
Reference : ITD-0201997
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