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HCL Technologies Hiring Freshers

HCL Technologies Hiring Freshers

Designation: Customer Support Engineer

Experience: 0 - 1 Years
Education: UG - Diploma - Any Specialization, PG - Post Graduation Not Required
Location: Delhi/NCR

Job Description:
Max. Uptime by attending and closing VSAT Maintenance calls and there by reaching SLAs
Attending NSEiT Software Installations / Lease line
Maintenance calls / Patchup gradaing.
24 * 7 Operations
Updating Smart Engineer Daily.
Customer Satisfaction.
Preventive & Break down Maintenance.
Process Adherence & prevent / avoid any violation..
Adherence to Security Policies & Procedures

Desired Profile:
Handling Day to day Calls, Resolution of the same within stipulated period
Responding to and co coordinating customer calls. & Channelised Escalation.

** DIPLOMA PEOPLE NEED TO APPLY ONLY **

Contact: Prabhleen Guron
HCL Technologies Limited

Website: http://www.hcltech.com

Email: prabhleen.guron@hcl.in

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