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Freshers IT Job Opening at CMS Group

Freshers IT Job Opening at CMS Group

Experience: 0 - 2 Years

Location: Mumbai, Mumbai Suburbs, Navi Mumbai

Education:
UG - Any Graduate - Any Specialization;Graduation Not Required
PG - Any PG Course - Any Specialization;Post Graduation Not Required

Job Description:
a. Call analysis and troubleshooting
b. Providing resolution (FTR: First Time Resolution)
c. Information gathering and Call assignments to L2 / Vendor using standard procedures
d. Providing status of tickets assigned to L2/DEV/Vendor, to the customers
e. Call Closure (FTR)
f. Getting Call Closure confirmation from customers.

Desired Candidate Profile:
Relevant Experience - Experience in Interacting with US Clients (Preferred BPO employees to avoid training on Soft Skills)

Total Experience: - Not less than 6 Months

Education: - B.E/BSc (I.T) or BSc with additional Courses from Computer Institutes (Any professional with basic knowledge of Hardware and Networking)

Techincal Skills: - Basics of SQL Server 2000/2005; Basics of Visual Basic and Crystal Reports

Other Skills: - Good Communication skills and some experience in handling Customers

Company Profile:
SYSTIME www.SYSTIME.net, a 100% subsidiary of the CMS group www.CMS.com.
We are a global business solutions provider delivering high quality business and technology solutions globally for the past 30 years.

About SYSTIME:-
SYSTIME has the Oracle - JD Edwards highest partner level â âCertified Advantage Pa! rtnerâ (CAP) since 1994, serving over 250+ customers globally.
SYSTIME has won the âOracle JD Edwards Partner of the Year, 2006 - 2007â; selected out of the other 17,700+ Oracle Partners.
SYSTIME has Global opportunities in US, UK, Australia, Japan, Singapore, Dubai and India.
SYSTIME is Asiaâs #.1 and the 3rd largest JD Edwards practice worldwide!
SYSTIME is a fast growing organization and one of the key elements of our Mission is to have a great workplace for our employees.
We welcome you to kindly visit our website www.SYSTIME.net to learn more about our company. Read SYSTIME Computer Systems Ltd. Blog

Contact Details

Company Name: SYSTIME Computer Systems Ltd.

Executive Email : mbhogale@systime.net

Reference ID: HD08

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