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Network Solutions Pvt Ltd Service Desk /Helpdesk Coordinator-Walk In @ Pune on 5th July 08

Network Solutions Pvt Ltd Service Desk /Helpdesk Coordinator-Walk In @ Pune on 5th July 08
Netsol(An IBM Company) is an acknowledged expert at effectively combining technical expertise and domain knowledge to offer customized solutions that alleviate the customer's pain points. We partner with our customers in conceptualizing and implementing infrastructure solutions that would align IT initiatives with business goals in the best possible way. Since its inception in 1993, Netsol has built an enviable reputation of having designed, deployed and managed many of India 's mission-critical networks.

Our approach to providing solutions is based on our philosophy

Designation : Service Desk /Helpdesk Coordinator-Walk In @ Pune on 5th July 08

Experience : 1 - 4 Years
Education : UG - Any Graduate - Any Specialization, PG - Post Graduation Not Required
Location : Pune

Job Description :

Helpdesk Co-coordinators:
Any Graduate / Diploma
Minimum 1-4yrs of experience, with good communication skills
Single point of problem recording, tracking and closing calls
Categorize and assign the incidents to appropriate technical group and align to respective severity level,
Update incident status to users periodically & as per the communication standards as and when the status changes
Co-ordinate with vendors and carry out escalation when appropriate
Generate daily, weekly and monthly report to the relevant stake holders as per the reporting schedule and structure that is subject to capability of the tool
Logging incidents for the cases received on phone and emails
Monitoring the tool for open and pending incidents, and Tracking cases till closure

Intrested candidates can Walk In on 5th July 08 at the mentioned address between -9.30am-4pm

Pune Venue :

Network Solutions Pvt. Ltd.-An IBM Company
Pride Kumar Senate,
5th Floor, Plot no. 504,
Senapati Bapat Road,
Shivajinagar,
Pune-411016

Contact Person :- Mansi Barve/Asmita Parab

Candidate should carry following documents.

Resume (Updated)
Payslip for Last Month
Passport Photograph (White Background)

Desired Profile : Any Graduate.Must possess excellent communication skills.
Open to work in 24*7 shifts.

Contact : Mansi Barve
Network Solutions Pvt Ltd

Website : http://www.netsol.co.in

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