iGATE Global Solutions Walk-in for IT Helpdesk professionals-IMS

iGATE Global Solutions Walk-in for IT Helpdesk professionals-IMS

iGATE Global Solutions is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.

The Company has been assessed at SEI-CMM Level 5, follows Six Sigma methodologies and is BS7799 & COBIT certified, ensuring the highest levels of quality and data security.

Headquartered in Bangalore, India, iGATE Global is present in 12 countries and maintains development centers in the US, UK, Canada, China, Malaysia, and India. The Company is a subsidiary of iGATE Corporation (NASDAQ: IGTE), a US-headquartered firm founded in 1986. iGATE is registered as a minority-owned business enterprise and is an equal opportunity employer that actively encourages diversity.

For more information, please visit http://www.igate.com

Designation : Walk-in for IT Helpdesk professionals-IMS

Experience : 1 - 5 Years
Education : UG - Any Graduate - Any Specialization, PG - Post Graduation Not Required
Location : Bengaluru/Bangalore

Job Description : Please Walk-In with their updated profiles, photocopies of marks card, degree certificate, salary slip, experience certificate / relieving letters from previous employers and one passport size photograph.

Walk-In Venue: IGATE Global Solutions, 158 - 162 & 165 170 , EPIP Phase-2, Whitefield, Bangalore -560066.
Date & Time: 23rd June'08 10:00 am to 4:00 pm

Role: IT Helpdesk Analyst / Senior IT Helpdesk Analyst

Total 6+ months to 4.5 years of experience required with following skill-sets :
Mastery skill level in MS Office, Windows OS, Internet explorer and Lotus Notes / Outlook
Good understanding of Ticketing and Remote connect tools and awareness of PC Hardware Environment, Printers and UNIX
Ability to work effectively as a team member and to handle continuous calls
Pleasant, professional and courteous personality with excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents
Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes

Desired Profile : We are looking for IT helpdesk professionals with 6+ months to 4.5 years of experience.
Educational Qualification : Full time education with 50% and above in any Diploma or Graduation
All positions are based in Bangalore and require willingness to work in shifts

Contact : Saumya Singh
iGATE Global Solutions
158 - 162 & 165 - 170
EPIP Phase II
Bangalore - Karnataka ,INDIA 560066

Telephone : 91-80-41040000
Email Saumya.singh@igate.com

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